National accreditation for Vitaline

Vitaline has once again retained its accreditation to the Telecare Services Association. To achieve this the service undergoes a yearly rigorous inspection by the industry body to ensure that the quality of service delivered to customers is second to none.

Inspectors were keen to see all aspects of how Vitaline operates, from the time taken to respond to calls, the level of support provided to customers, the quality of that support and the overall management of the department.

Manager, Margaret Seddon, said: “I am pleased that the work of Vitaline has been recognised with national accreditation and it is a tribute to the hard working and dedicated staff who provide an extremely important service 24 hours a day.

“However for thousands of people we serve in Blackpool, the most important aspect is the reassurance that Blackpool Council provides through Vitaline that enables people to carry on living their life safe in the knowledge that if something goes wrong we are here to help.”